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    Genesys see no issues with the handover and suggest it may be network or environmental on the agent side I dont really want to accept that this 'sometimes happens'
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  • Genesys Cloud - Main - Genesys
    About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale
  • Genesys Cloud - Main
    About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale
  • Genesys Cloud - Main - Genesys
    Provided you are not doing a blind transfer, the conversation is still connected to Genesys so you'd be able to send this API call to input DTMF tones to the call Add a delay for however long so the 3rd party system is ready to receive the tones whenever they are requesting them
  • Genesys Cloud - Developer Community - Genesys
    A community for professionals to meet and discuss Genesys' PureConnect product





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