Directly - On Demand and Automated Customer Support Directly OnDemand: Scale CX with AI-Powered Experts Think Outside the Contact Center with Effortless Seasonal Scaling Unlock untapped talent, scale with agility, and achieve unparalleled flexibility Instantly scale your support team 8X—no hassle, no delay
Careers - Directly At Directly, we offer an environment where we celebrate each team member and learn from one another We are focused on hiring, developing, and retaining the most talented individuals by celebrating our diverse cultures, perspectives, skills, and experiences
About - Directly Directly is a pioneer in customer service for many of the world’s leading brands Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand customer service that consumers love
Platform | Directly The Directly OnDemand platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences We seamlessly integrate into your existing contact center technology stack and provide actionable reporting and analytics on performance
Reports Webinars | Directly Directly OnDemand Resources For all the latest best practices and resources related to customer service and the modern contact center
Web - Directly Directly’s web email solution integrates into your helpdesk and can provide your customers faster responses and full resolution without requiring an agent
Automate | Directly We leverage AI and machine learning to automatically serve expert-written answers for resolving repeat questions By identifying customer intent, our system ensures that the right inquiries are matched with expert-generated solutions Experts continuously review frequently asked questions and craft responses that provide universal solutions, ensuring faster and more accurate issue resolution
Are you a Microsoft Windows expert? - Directly Directly OnDemand Microsoft Windows gig customer service This platform matches user queries to the right Windows experts who understand their products in-and-out Once you register as an expert, you get alerts queries from fellow Windows users on your mobile devices You could then help them out and earn rewards reputation points based on your answers
Our Experts | Directly The Directly OnDemand network includes thousands of on-demand experts who resolve support issues and author support content while being compensated based on performance
Contact - Directly Whether you have a specific initiative or are looking to improve your overall support organization, we can help